You can learn about the members of the board on our Who we Are page.
See our Vision and Purpose page for details.
See our Work Programme page for details.
The IBCB’s founding member banks were Allied Irish Banks, Bank of Ireland, KBC Bank Ireland, PTSB and Ulster Bank.
The IBCB’s member banks are Allied Irish Banks, Bank of Ireland, and PTSB.
While the IBCB is an initiative of the banking industry and is being funded by our member banks, the Board is an independent entity led by an independent, non-banking Chairperson, Mr. Justice John Hedigan. One of the most important tasks at establishment, was the composition of the IBCB Board. The Board has been developed very specifically to ensure:
The Articles of Association for the Company explicitly require that, for a Board meeting to proceed, there must always be more non-Bank Directors present than Bank Directors.
The IBCB has a singular focus on culture. Its goal is to act as a transformative influence on culture within the banking sector – promoting and measuring an environment in which: ethical behaviour is made inevitable; fair customer outcomes are achieved; and reputation for competence is rediscovered.
The Board will not act as a lobbying or regulatory body nor duplicate the work of individual banks or the regulator.
Please read a little more about our Vision and Purpose.
The IBCB is fully funded by the member banks. This is indicative of the industry’s commitment to fostering a sustainable banking sector that adheres to the highest standards of professionalism.
If you have a complaint about your bank, we would recommend that you contact them, in the first instance, about the problem. Please note that if you are not satisfied with how your complaint / issue has been dealt with by your bank, you should consider contacting the Financial Services & Pensions Ombudsman (FSPO). The process for this is outlined on the homepage of their website.
If you would like to contact us please find out how on our enquiries page.
Éist is an Irish language word which means listen.
We expressly selected this word as since the IBCB was established, one of the most consistent pieces of feedback we have received from bank staff and bank customers alike is that they want banks to listen to them more and to then act on that feedback.
We recognise that Ireland today is diverse, drawn from many cultural and ethnic backgrounds, many have never learned Irish, and even for those who have, it is probably long forgotten at this stage! If you would like to know how to pronounce Éist correctly, the link below may be helpful.
For enquiries please see our Enquiries page.
