Inclusion

The initiative will support IBCB member banks to enhance inclusive communication skills and deliver better experiences for colleagues and customers. It includes co-created learning modules and practical toolkits for leaders and staff across the sector, which can be used during interactions with colleagues and customers. The modules were co-created with input from multiple organisations: inclusio learning labs, the IBCB and IBCB member banks – AIB, Bank of Ireland and PTSB.

The core objectives of the initiative are to create an inclusive environment through continued behaviour change by encouraging respectful and considerate curiosity around human differences and providing the tools to build confidence in communications both internally with colleagues and externally with customers.

The IBCB partnered with inclusio, an Irish technology company in developing these tools. inclusio’s mission is to help organisations measure, action and report on their people and culture, ensuring their initiatives are impactful, scalable and measurable. The inclusio Learning is peer reviewed, academically sourced, educational, quality learning with inspirational engaging stories, and is accessible from any device and location. Content is from an Irish perspective and the information is accurate as of November 2024. To find out more about inclusio please visit inclusio.io.

The initiative launched in November 2024 and is being rolled out throughout 2025 across staff in leadership and customer facing roles across IBCB member banks.

There are 11 online learning modules. Each takes approximately 7 – 14 minutes to complete, with a playbook to summarise the key learnings from each module also available. This guide can be used as a reminder and a refresher of the key learning content following completion of the modules.

The 11 learning modules are: