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Vision and Purpose
Who We Are
Work Programme
News, Publications, Events

News, Publications and Events

Latest News

Guiding Principles for Customer Support for Account Closure, Opening & Moving

6 May 2022

IBCB and BPFI announce Guiding Principles for banks support of customers and staff through current account migration

6 May 2022

Ukrainian version of the Guide to the Basic Bank Account

11 March 2022

Mr. Justice John Hedigan, IBCB Chair, chaired a panel at UCD Sutherland School of Law & Eversheds Sutherland at the launch of the book “New Accountability in Financial Services: Changing Individual Behaviour and Culture” by Joe McGrath and Ciaran Walker.

10 March 2022

Irish Banking Culture Board launches guide to Basic Bank Account supporting financial inclusion and access to banking

8 February 2022

Annual Report Cover Artwork

The Irish Banking Culture Board publishes 2020 – 2021 Annual Report-Progress on banking culture being made but need to continue to learn lessons and focus on fair customer outcomes still critical.

6 October 2021

Irish Banking Culture Board agree new Guiding Principles for Change

6 September 2021

IBCB Guiding Principles for Change

6 September 2021

Professional Diploma in Leading Cultural Change and Ethical Behaviour in Financial Services

4 August 2021

Deputy Chair of the Irish Banking Culture Board, Professor Blanaid Clarke, TCD has provided an updated chapter for the book Pandemic Crisis and Financial Stability

28 July 2021

Strong accountability is key to sustainable culture and behavioural change.

28 July 2021

IOB Regulatory Insight Sessions: The Irish Banking Culture Board 2021 surveys of Bank Culture and Public Trust in Banking- Interview with IBCB CEO Marion Kelly

29 June 2021

Marion Kelly at the survey launch

Good progress made on internal bank culture though public trust levels remain low

18 May 2021

IBCB Position on Central Bank of Ireland Tracker Mortgage Investigations

26 March 2021

The IBCB Bank Staff Survey, “Éist”, has launched at our five member banks.

15 February 2021

The Role of Banks in Social Finance

29 January 2021

Irish Banking Culture Board (IBCB) Launches First Annual Report

8 October 2020

IBCB Financial Awareness for SMEs Webinar Series

2 October 2020

Support for Mortgage Holders using Mortgage Payment Breaks

7 September 2020

The voices of farmers must be heard in the banking industry

24 June 2020

Flowers-on-ESB-Pole

The Importance of Getting Your Financial Affairs in Order

24 June 2020

pandemic-crisis-and-financial-stability

Blanaid Clarke (Audit Committee Chair) authors chapter in book ‘Pandemic Crisis and Financial Stability’ – read excerpt

11 June 2020

Listening to the views of Bank Staff

19 May 2020

More needed to ensure SMEs can survive

More needed to ensure SMEs can survive

5 May 2020

Marion Kelly large portrait photo

How the banks act now will determine how they are perceived in the future

6 April 2020

The Irish Banking Culture Board welcomes the additional supports offered by our member banks to support vulnerable and elderly customers.

31 March 2020

Marion Kelly large portrait photo

Message from IBCB CEO Marion Kelly in relation to working arrangements and Covid-19

23 March 2020

covid-19

Irish Banking Culture Board welcomes agreement from banks on COVID-19 measures

18 March 2020

covid-19

IBCB calls on customers experiencing difficulties to contact their bank to discuss their situation and ensure that they are fully informed of all terms before entering into any Covid-19 arrangements

12 March 2020

Marion Kelly large portrait photo

Irish Banking Culture Board (IBCB) Appoints Chief Executive Officer

27 February 2020

Archived News

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Publications

We have been conscious from the outset that the shaping of the IBCB should be independent, inclusive and informed by both the views of staff within the industry and its customers and stakeholders.

To do this, we decided to ask for, listen to and act on the views of these groups most impacted by banking culture – consumers and bank staff.

IBCB Basic Bank Account Guide

IBCB Basic Bank Account Guide

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2020-2021 Annual Report

2020-2021 Annual Report

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IBCB éist 2021 Survey of bank culture

IBCB éist 2021 Survey of bank culture

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IBCB 2021 éist Public Trust in Banking Survey

IBCB 2021 éist Public Trust in Banking Survey

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2019-2020 Annual Report

2019-2020 Annual Report

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SME COVID-19 Financial supports

SME COVID-19 Financial supports

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Embrace - Farm Accident Support Network

Embrace - Farm Accident Support Network

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IBCB Public and Stakeholder Consultation Report 2019

IBCB Public and Stakeholder Consultation Report 2019

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IBCB Employee Survey 2018

IBCB Employee Survey 2018

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IBCB annual report 2019

Annual Report Financial Year 2019–2020

Embrace - Farm Accident Support Network

Embrace – Farm Accident Support Network

SME COVID-19 Financial supports

IBCB Public and Stakeholder Consulation Report 2018

IBCB Public and Stakeholder Consultation Report 2019

Irish-Banking-Employee-Survey-2018-summary-report

IBCB Employee Survey 2018

IBCB Videos

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Events

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Banking Culture 2021 - Helping Shape the Future of the Banking Sector

Eist Surveys: 17 May 2021

Reports

Report March 2020
Report April 2020
Report May 2020
Report June 2020
Report July 2020
Report August 2020

The Irish Banking Culture Board

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