bereavement image 2

The common commitment of care for bereaved customers

Written In-House

Written In-House

Our IBCB member banks have made the following commitments:

Our IBCB member banks:

  1. Have dedicated bereavement phone lines
  2. Will support you throughout the process, treating you with empathy at all times
  3. Will make information available through their websites and the IBCB website
  4. Will assist you in accessing available funds in accounts to cover the funeral cost
  5. Will use plain English and explain any necessary technical terms
  6. Will make every effort to suppress marketing materials
  7. Will make the process as efficient as possible and continually review and improve the process

Share:

Share on facebook
Facebook
Share on twitter
Twitter
Share on linkedin
LinkedIn
You might be interested in

Related Posts

logo cropped in colour

IBCB Guiding Principles for Change

September 2021 Introduction: In the context of the IBCB’s agreed purpose[1], the IBCB has developed a series of Guiding Principles (‘the Principles’) for its member