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The common commitment of care for bereaved customers

Written In-House

Written In-House

Our IBCB member banks have made the following commitments:

Our IBCB member banks:

  1. Have dedicated bereavement phone lines
  2. Will support you throughout the process, treating you with empathy at all times
  3. Will make information available through their websites and the IBCB website
  4. Will assist you in accessing available funds in accounts to cover the funeral cost
  5. Will use plain English and explain any necessary technical terms
  6. Will make every effort to suppress marketing materials
  7. Will make the process as efficient as possible and continually review and improve the process


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