Our IBCB member banks:
- Have dedicated bereavement phone lines
- Will support you throughout the process, treating you with empathy at all times
- Will make information available through their websites and the IBCB website
- Will assist you in accessing available funds in accounts to cover the funeral cost
- Will use plain English and explain any necessary technical terms
- Will make every effort to suppress marketing materials
- Will make the process as efficient as possible and continually review and improve the process
