Vision and

The purpose of The Irish Banking Culture Board is to work with our member banks to build trustworthiness with the public.

The IBCB’s ambition is to be a trusted independent voice in relation to banking culture, to hold our members to account and to promote good practice. We promote and measure an environment in which ethical behaviour lies at the heart of banking; fair customer outcomes are achieved; staff are supported and reputation for competence is rediscovered.

To do this, it is essential that culture and behavioural change are prioritised at the most senior levels in our member banks, from Board level down. We work with our member banks and a wide range of other stakeholders to achieve that ambition.

The IBCB is not a regulator and is not an industry body. We recognise that the restoration of trust in an industry which has been the subject of so many challenges and issues will not be easy but, we are confident that, over time, we can contribute to positively changing bank culture to the benefit of the two cohorts most impacted by this culture – bank customers and bank staff.

The IBCB was established in April 2019, by the 5 retail banks operating in Ireland at that time; Allied Irish Banks, Bank of Ireland, KBC Bank Ireland, PTSB & Ulster Bank.

Two of these banks, KBC Bank Ireland and Ulster Bank are currently in the process of exiting the market, and therefore are no longer members of the IBCB. The remaining licenced retail banks, Allied Irish Banks, Bank of Ireland and PTSB are the current member banks of the IBCB.

The IBCB requires our participating banks improve culture, customer outcomes and competence.

Rooted in the knowledge that a changed culture will change outcomes, we promote ethical behaviour and advocate for humanity, decency and respect in the banking sector.