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Jade-McDonagh

Jade McDonagh

Head of Bank Staff Policy & Governance

Biography
team-05-Samuele-Scomparin

Samuele Scomparin, Dr.

Public Policy Manager

Biography

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Candie Malone

Candie Malone |  Join date May 2019

Office Manager

Candie Malone

Office Manager

Join date May 2019

I started with the IBCB as Office Manager in September 2019. My employment background has been in the Irish SME sector, such as data analytics, engineering and financial services firms, primarily in Office and Account management roles. My Bachelor’s degree is in Cultural Anthropology from University of Louisiana, Lafayette and I am a qualified Accounting Technician (ATI).

Since joining the IBCB, I have completed the Institute of Bankers Level 7 Consumer Protection Risk, Culture and Ethical Behaviour in Financial Services programme and UCD Professional Diploma in HR Management.

Working with the IBCB has been particularly gratifying. Being part of tangible, positive changes for customer and staff outcomes is a rewarding feeling especially when coming from a career in strictly for-profit enterprises. I look forward to continuing with and building upon the good work of the IBCB.

In my spare time, I enjoy gardening and baking.

Jade McDonagh |  Join date May 2019

Head of Internal Bank Culture and Governance

Jade McDonagh

Head of Internal Bank Culture and Governance

Join date May 2019

I joined the IBCB permanently in March 2020, having previously been on secondment from AIB since June 2019. I have more than 18 years’ experience in the Irish banking sector, including tenures at AIB and Bank of Ireland. My broad roles in banking have included: payroll; customer relationship management; product development; credit management; project and change management, and; corporate governance – in my role as Assistant Company Secretary for the AIB Group.

I am also on the Board of Directors of a registered charity, “BITE” – Ballymun Initiative for Third Level Education, the aim of which is to support young people from Ballymun and the wider catchment area to progress to third level education.

My qualifications include a Business Degree from Dublin City University, an advanced Diploma through the Institute of Chartered Secretaries and Administrators (“ICSA”), in London; and several professional Diplomas from the Institute of Bankers in Ireland, including their recent Culture and Ethics qualification and the “Streetwise mba” through Common Purpose. I am also currently studying for a Masters in Ethics and Corporate Responsibility with Dublin City University.

As I worked in customer-facing roles for most of my career and having been a bank employee myself for a long time, I am very passionate about the task which lies ahead for the Irish Banking Culture Board. I am excited to be part of the team and feel lucky to be in a position which provides us with an opportunity to make a real difference for customers and staff.

Outside of work, my biggest passion is travel! Something I will never take for granted again after the events of 2020!

Jennifer Hughes

Jennifer Hughes   |  Join date May 2019

Head of Customer Policy

Jennifer Hughes

Head of Customer Policy

Join date May 2019

I joined the IBCB in March 2020. Prior to this I was Head of Customer Care with Ulster Bank. I joined Ulster Bank in 2008 and worked in Commercial and SME Banking before taking up my role in Customer Care. Prior to this, I was Director of Customer and Commercial Operations with Accenture Dublin for several years and worked in Ireland and internationally in multi-national service organisations.

I believe strongly in customer service excellence and the importance of building long-term valued relationships between customers and organisations. I am excited to join the IBCB and work with our member banks to transform banking culture in Ireland and contribute to restoring trust in our industry.

I have a Masters in Business Practice from UCC and Bachelors in European Studies from TCD.  I am a Prince 2 qualified project manager and Lean/ Six Sigma practitioner.  I am an executive coach, with additional qualifications in psychometric testing and NLP. I have an MA in Ethics (Corporate Responsibility) from Dublin City University.

In my free time, I am very proud to be a Special Olympics Ireland volunteer and swimming coach.

Linda Ayres
Linda Ayres   |  Join date October 2018
Senior Manager, Culture Change

Linda Ayres

Senior Manager, Culture Change

Join date May 2019

I have worked in financial services since 2001, with roles primarily focussed on cultural change since 2016. I worked across a range of roles from operations, learning and development, programme management, governance, executive coaching, and cultural and behavioural change. I am passionate about influencing and driving cultural and behavioural change.

I started working in the IBCB on secondment from Ulster Bank in October 2018 and joined the team permanently in May 2020. I successfully managed the programme plan for the establishment of the IBCB in April 2019 and have since led elements of our work programme.

I have a Bachelor’s Degree in Management and Law from Dublin Institute of Technology, I completed the Certificate in Consumer Protection Risk, Culture and Ethical Behaviours through the IoB and most recently I received a first class honours on the Diploma in Organisational Behaviour with the Irish Management Institute (IMI).

In my other role I’m also a Mom to Kayla and Nathan, and together with my husband we really enjoy family camping adventures.

Dr. Samuele Scomparin   |  Join date May 2019

Public Policy Manager

Dr Samuele Scomparin

Public Policy Manager

Join date May 2019

I started with the IBCB in late March 2020, leaving my role as Public Policy Associate Manager in Facebook to join the IBCB. I have previously worked in Twitter as their Legal Advertising Policy domain specialist and Google as a Policy Enforcement associate.

I hold a PhD in International Business Law from Padua University and my thesis topic was Irish Financial Bailout: The National Recovery Plan 2011-14. I am fluent in Italian and English, with a knowledge of French and Spanish.

I have a long-lasting passion for art and music and hold a Conservatory Degree in Experimental Composition and Piano performances.