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Work Programme

Customer

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A core part of the IBCB’s work is to assess and measure progress on behaviour and cultural change across the Irish banking sector. We continue to engage in research and assessment with bank customers, staff and wider stakeholders through our éist surveys. The surveys are published under the banner ‘éist’ which means listen in the Irish language.

The results of our surveys are an opportunity for both the IBCB and member banks to listen to and act on the feedback from customers and staff, in order to improve culture. The findings of these surveys are the basis for the initiatives and activities within our Work Programme. To read our most recent surveys, please go to the Publications sections of our website.

Individual Accountability Framework (IAF)

SEAR

The Senior Executive Accountability Regime (SEAR) Individual accountability is a cornerstone of positive behaviour and culture. The IBCB and each of our member banks are strong advocates for the introduction of an effective accountability regime in Ireland, similar to that in operation in other jurisdictions, and this will be a priority area of focus for us.

2024

On the 17th October, 2024 the Irish Banking Culture Board (IBCB) hosted a Behaviour and Culture Conference which focussed on the Central Bank of Ireland’s (CBI) Individual Accountability Framework (IAF) and the progress made by IBCB member banks in its implementation. The event included several panel discussions with delegates of national and international regulators from the CBI and Federal Reserve Bank of New York, leading academics, and representatives from across IBCB’s member banks who have overseen IAF implementation.

In addition to showcasing how Irish retail banks implemented the IAF to enhance existing governance procedures and provide clarity to role-holders, the event was an opportunity for IBCB member banks to share lessons learned and high-level best practice with other financial sector entities who are working to implement the requirements. The outputs from the event include two detailed case studies which examine two of the common conduct standards and a high-level document which outlines the core components involved in implementing the CBI Conduct Standards. This project was underpinned by a piece of academic research, the associated publication on which will be made available here in the coming weeks.

Photo L to R: Derville Rowland, Deputy Governor, Central Bank of Ireland; Jade McDonagh, IBCB Head of Internal Bank Culture and Governance; Mr. Justice John Hedigan, IBCB Chair; Marion Kelly, IBCB, CEO; Professor Mary Condon, Member of the Central Bank of Ireland Commission

2023

The IBCB welcomes the Individual Accountability Framework (IAF) which was signed into law in March 2023. The IBCB responded to the Central Bank of Ireland (CBI)’s consultation on the legislation – please see our response here.

An important aspect of the IAF is the conduct standards, including the obligation to act with honestly & integrity and acting appropriately in any decision making. The IBCB launched their new ethics page which includes ethical decision making tools and resources which can support meeting these obligations. The IBCB will continue to work with our member banks in relation to the IAF and particularly in the context of the conduct standards, to support the consistent demonstration of the behaviours of acting with honesty and integrity.

2021

We were pleased to see the publication of the heads of bill for the SEAR (Senior Executive Accountability Regime) legislation in summer 2021. We established a SEAR working group which first met in May 2021 to discuss the forthcoming legislation and lessons which could be learned from the experience of other countries, in particular that of the UK and Australia.

In October 2021, the IBCB responded with a submission for the Pre-Legislative Scrutiny of the General Scheme of the Central Bank (Individual Accountability Framework) Bill 2021 to the Joint Committee on Finance, Public Expenditure and Reform, and Taoiseach. Individual accountability is a cornerstone of positive behaviour and culture.