Bereaved Customers

What we heard

The theme of Bereavement came through in the commentary from several respondents to the Public and Stakeholder Consultation Report

What we did

In 2019 we launched the Common Commitment of Care with Member Banks, which provides for improved services for customers (and their families) who have experienced a bereavement. Following one full year in operation, we undertook an assessment of the impact of the Common Commitment of Care. The assessment included consulting with important stakeholders such as MABS, The Irish Hospice Foundation and the Coroner’s Court, and qualitative feedback received indicates that the Common Commitment of Care has made a positive difference in the period.

We continue to work with key stakeholders and customer advocates in this space, including the Irish Hospice Foundation and the Coroner’s Court. The Dublin District Coroner’s Court has published the Common Commitment of Care on their new website, making the information easily available for those most in need of assistance. We continue to liaise with the Coroner’s Court in relation to additional paperwork which may be placed on a statutory footing and streamline the process for customers further.

Irish Hospice Foundation (IHF)
Irish Hospice Foundation

Many people have experienced and will experience the death of someone close during the COVID-19 pandemic. It may have been a COVID-related death or a death from other causes. People may also be finding a previous bereavement more difficult at this time.

There is a marketing pack available here

Bereavement Support Line promotional assets – Irish Hospice Foundation.
Use these resources and graphics in workplaces and communities to raise awareness about IHF Bereavement Support Line.

Bereavement support teams phone numbers
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