Establishing the “Common Commitment of Care” was the first step in the Bereavement workstream. To ensure the provision of these services are making a real and tangible difference for impacted customers, the next phase of this workstream will be to assess and measure effectiveness, and examine what additional measures could be introduced.

In addition, the Irish Banking Culture Board will continue to work with important stakeholders and customer advocates in this space, including the Irish Hospice Foundation and Coroner’s Court.