Financial Awareness for Bereaved Customers

In summer of 2022, the Common Commitment of Care was updated. It now includes dedicated phone lines and email addresses for bereaved customers, within each of the member banks. It has also been written in plain English which means it helps bereaved customers understand the document the first time they read it through using clear short sentences and everyday words.

Each of our member bank’s Bereavement Guides have also been published in plain English. We are delighted to say in late 2022 the IBCB’s Common Commitment of Care and each of our member bank’s Bereavement Guides have been awarded NALA’s Plain English mark.

As a result of discussion with the Irish Association of Funeral Directors (IAFD) in 2022 the IBCB worked with its member banks to better understand the purpose and acceptance of the Death Notification Form (DNF), which may simplify the process for a bereaved customer when notifying the bank of a bereavement. The IAFD also included an update from the IBCB and our Common Commitment of Care in the Funeral Times in Q4 2022.