What we heard
Ethics and Behaviours emerged as a key theme from respondents to the first IBCB Staff Survey 2018.
Nearly one fifth of staff saw a conflict between their organisation’s stated values and how business is done. 10% of staff surveyed said that their colleagues did not work in an honest and ethical way. 15% of staff said they had seen instances where unethical behaviour was rewarded, rising to 19% in IT and Operations. 20% of staff said it is difficult to make career progression without flexing ethical standards.
What we did
Over the course of 2020, the IBCB in collaboration with employees of our member banks developed our Ethical Decision-Making framework called DECiDE. The framework was developed in July and August 2020 by running a series of virtual of ‘co-create’ sessions with 120 bank staff and certain IBCB Board Members. The purpose of those sessions was to obtain the feedback, views and input of staff around what aids would work well, and indeed, any existing infrastructure that does not work so well in the context of ethical decision making. Following that we hosted an external stakeholder virtual ‘round-table’ session to obtain input and views of other important cohorts.
The final Framework ‘DECiDE’ was launched by the IBCB at a virtual event on 29th September 2020 and included an opening address from the IBCB Patron, Dr. Martin McAleese, an interactive session with Prof. Frank Flynn, the Paul E. Holden Professor of Organisational Behaviour at the Stanford Graduate School of Business, California and a panel discussion led by Prof. Blanaid Clarke The launch event was attended by member bank staff, IBCB Board members; and a small number of attendees from external organisations who participated in the co-create sessions e.g. the Financial Service and Pensions Ombudsman and the Institute of Banking. DECiDE is a practical decision-making framework which was launched to be used as a tool internally with our member banks for awareness raising and discussion and assists bank staff when faced with ethical dilemmas and/or where judgement calls are required.
Please find below a PDF which summarises ‘DECiDE’ in an infographic, and the DECiDE framework booklet.
IBCB DECiDE - one page infographic
IBCB DECiDE Framework booklet