Consultations and Speaking Events

Consultations

Department of Finance Banking Review

The IBCB participated in the Department of Finance ‘Future of Banking’ review of retail banking and submitted a response to the consultation in July 2022. Our submission focussed on those aspects of the consultation which are core to the purpose and activities of the IBCB and focussed on promoting positive behaviour and culture in banking for the benefit of bank customers, staff and wider society. 

Consumer Protection Code (CPC) Review

In March 2023, the IBCB responded to the Central Bank of Ireland Consumer Protection Code (CPC) Review – Discussion Paper. The CPC is a fundamental element of protecting and promoting trust between the financial services industry and the customers it serves. Throughout our submission we make reference to the most recent findings of the IBCB’s regular independent research with bank customers and bank staff, éist, which provides useful and timely insight into many of their perspectives and concerns that are impacting trust levels in the retail banking sector in Ireland.

Future of the Bank Levy

The IBCB also completed a Submission to the Department of Finance Consultation on the future of the Bank Levy, in May 2023. Our response to this consultation on the future of the banking levy is of a high-level and principle basis, focussed on where we consider there is an alignment with the aim of the IBCB to promote positive behaviour and culture in banking for the benefit of bank customers, staff and wider society. 

Individual Accountability Framework Act 2023

In March 2023 the Central Bank of Ireland launched a consultation process focused on key aspects of the Individual Accountability Framework. In July 2023, the IBCB submitted a response on the Central Bank of Ireland’s Consultation Paper 153 – ‘Enhanced governance, performance and accountability in financial services – Regulation and Guidance under the Central Bank (Individual Accountability Framework) Act 2023’. Individual accountability is a cornerstone of positive behaviour and culture. In addition to enhancing trust with stakeholders, the introduction of the individual accountability framework in Ireland has the potential to yield further positives for those institutions subject to it, via clearer decision-making and overall governance processes, and, by extension, better and more transparent risk management.

Partnerships & Supports

Women In Finance Charter

The Women in Finance Charter was launched in April 2022. The IBCB is proud to be a supporter of this charter, which underpins the financial services industry’s ambition to see increased participation of women at all levels, including junior, middle, and senior management, leadership and board roles within financial services organisations based in Ireland. We know that more diverse and inclusive workforces lead to diversity of thought and better decision-making in organisations. The IBCB’s éist 2023 Staff Culture Survey highlighted perspectives from bank staff on equal opportunities in the industry. Women make up a higher proportion of junior grades and a lower proportion of senior grades. This is reflective of the global financial services sector but fostering and developing the careers of women in the banking industry will help recruit and retain talented staff and will contribute to a more inclusive and diverse industry, benefiting organisations and wider business community and society as a whole.

Institute Of Bankers

We continue to partner with and support the IOB, in particular with the Level 7 Professional Certificate Consumer Protection Risk, Culture and Ethical Behaviour in Financial Services and the Level 9 Professional Diploma in Leading Cultural Change and Ethical Behaviours in Financial Services, which we contribute to annually.

NALA

The IBCB is committed to using transparent and respectful communications. To support this the IBCB are members of the National Adult Literacy Agency (NALA). In summer of 2022, the IBCB and our member banks partnered with NALA on a specific initiative for Bereaved Customers. We are delighted to say that the IBCB’s Common Commitment of Care and each of our member bank’s Bereavement Guides have been published in Plain English and awarded NALA’s Plain English mark. For more information on this initiative please see page 16.

LiFT

We continue to support and endorse the work of LiFT Ireland.

The Consultations are available here:

Key Speaking Events

Marion Kelly

DCU Master in Ethics & Corporate Responsibility - IBCB Culture Presentation

BDO / Dr. Ed Molloy, Senior Executive Masterclass- Prevailing Amid Ceaseless Change

- Masterclass in Culture

Compliance Institute – Podcast

NALA Financial Literacy Research Launch - Financial Literacy Panel Discussion

CBI Financial Services Conference - Panel Discussion

Dublin Economics Workshop – The Future of Banking in Ireland

National Advocacy Service Accessible Banking Products and Processes