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Meet the Board
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The IBCB Board is comprised of fourteen Directors in total, with the majority being non-bank. In addition to the Chair and CEO, there are seven Directors drawn from across Irish society. Three Directors represent the interests of Consumers, two others represent other bank customers – most notably SMEs and Farmers. There is a Director drawn from the Financial Services Union, acting as a voice for staff and a Director who is a respected academic with expertise in corporate governance and culture. In addition to these seven Directors, each of the founding member banks of the IBCB are represented on the Board by Senior Executives from each respective institution who, at a minimum, are a direct report of the CEO. The diverse representation on the Board ensures diversity of thought and perspective.

Members of the Board

IBCB Patron
board John Hedigan

Mr. Justice John Hedigan

Chairman of the Irish Banking Culture Board (IBCB), member of the Remuneration Committee

Biography
board Marion Kelly

Marion Kelly

CEO of Irish Banking Culture Board (IBCB)

Biography
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Angela Black

Chief Executive, Citizens Information Board

Biography
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Professor Blanaid Clarke

BCL, MBS (Banking & Finance), BL, PhD, FTCD Deputy Chair of IBCB and Chair of Audit Committee

Biography
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Padraic Kissane

Padraic Kissane Financial Services

Biography
board Ger Mitchell

Ger Mitchell

Group HR Director, Permanent TSB, Chair of the Remuneration Committee

Biography
board Lavinia Morris

Lavinia Morris

Chief Operations Officer, KBC Bank Ireland

Biography
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Robert Mulhall

Managing Director, AIB UK

Biography
Board Member John O'Connell

John O'Connell

General Secretary, Financial Services Union

Biography
Myles O'Grady

Myles O'Grady

Group Chief Financial Officer for Bank of Ireland

Biography
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Philip O’Leary

Consultant Solicitor, FitzGerald Legal & Advisory, member of the Audit Committee

Biography
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Sue O’Neill

Council Member of the Small Firms Association & Managing Director of Shellcove, member of the Remuneration Committee

Biography
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Martin Stapleton

Treasurer, Irish Farmers' Association (IFA)

Biography

Patron of the Irish Banking Culture Board

board Martin McAleese

Dr. Martin McAleese

Patron of the Irish Banking Culture Board

Biography
Meet the Team

Members of the Team

Jade-McDonagh

Jade McDonagh

Head of Bank Staff Policy & Governance

Biography
team-05-Samuele-Scomparin

Samuele Scomparin, Dr.

Public Policy Manager

Biography
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board John Hedigan

Mr. Justice John Hedigan  |  Join date May 2019

Chairman of the Irish Banking Culture Board (IBCB), member of the Remuneration Committee

Mr. Justice John Hedigan

Chairman of the Irish Banking Culture Board (IBCB), member of the Remuneration Committee

Join date May 2019

John Hedigan was born in Dublin. He attended Belvedere College, Trinity College Dublin and Kings Inns. In Trinity, with other students, he re-founded the college branch of Amnesty International. He sat on the National Executive of Amnesty chaired then by Sean McBride SC and in company with Mary Robinson. In the later 1970s he was National Coordinator of Amnesty’s Campaign against Torture.

John was called to the bar in 1976 and had a wide ranging practice as a barrister. He became a Senior Counsel in 1990. In 1998 he was elected a Judge of the European Court of Human Rights. He served on that court until 2007 when he was appointed a Judge of The High Court and returned to Ireland. On the High Court he worked in Judicial Review, presided over the jury list and finally worked on the Commercial Court. In 2016 he was appointed to The Court of Appeal where he sat on both the civil and the criminal side. He retired from the bench in October 2018 having reached the compulsory retirement age. Mr. Justice Hedigan is an honorary bencher of Kings Inns, is Judge in residence in DCU and is a member of the Judicial Council of the International Association of Law Schools. He is Chair of the National Archives Advisory Council. He was appointed as Chair of The Irish Banking Culture Board in January 2019.

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Marion Kelly  |  Join date May 2019

CEO of Irish Banking Culture Board (IBCB)

Marion Kelly

CEO of Irish Banking Culture Board (IBCB)

Join date May 2019

Marion was appointed as CEO of the Irish Banking Culture Board (IBCB) in March 2020, having previously been Acting CEO since April 2019. Marion initially joined the IBCB in August 2018 on secondment from Bank of Ireland (BOI) as Programme Director leading the establishment of the IBCB.

Marion joined BOI in 2006 and held a range of senior leadership roles across BOI in Regulatory Compliance, Operational Risk, Internal Audit and Recovery & Resolution planning.

Prior to joining BOI, Marion worked with PwC Dublin for 7 years within the FS Regulatory advisory practice, and prior to that spent 4 years working in Brussels with both the European Savings Banks Group and the European Commission.

Marion qualified as a Certified Bank Director with the Institute of Bankers (IoB) in 2018, she holds a Masters in European Economic and Public Affairs and a BA in Economics and German both from UCD.

Marion completed the Institute of Banking’s Professional Diploma in Leading Cultural Change and Ethical Behaviour in Financial Services in February 2020.

Angela Black |  Chief Executive, Citizens Information Board |  Join date May 2019

Angela Black

Chief Executive, Citizens Information Board

Join date May 2019

Angela Black has been Chief Executive of Citizens Information Board (CIB) since 2014. CIB provides information, money advice and advocacy through www.citizensinformation.ie, and funding a network of over 200 locations in Ireland.

In 2018, CIB restructured 93 of its funded services into a regional model of 8 MABS and 8 CIS companies. Co-ordinating MABS’ Dedicated Mortgage Arrears and Abhaile schemes, CIB also supports National Traveller MABS and 66 free legal advice (FLAC) clinics in Citizens Information Centres; National Advocacy Service for People with Disabilities, and Sign Language Interpreting Service. Special projects include the Personal Microcredit “It Makes Sense” Credit Union loan scheme. Qualified in banking risk, Angela has several years’ experience in consumer financial services in the Department of Finance and European Commission. She represented Ireland’s EU negotiations on e-money, consumer credit, insurance and financial markets legal instruments. She led European Commission work in Brussels from 2007-2011 on distance marketing, bank fees, switching, quality of investment advice and credit/APRC issues. She chaired European Parliament negotiations, reaching agreement on the Mortgage Credit Directive during Ireland’s 2013 EU Presidency.

Professor Blanaid Clarke  |  Join date May 2019

BCL, MBS (Banking & Finance), BL, PhD, FTCD Deputy Chair of IBCB and Chair of Audit Committee

Professor Blanaid Clarke

BCL, MBS (Banking & Finance), BL, PhD, FTCD Deputy Chair of IBCB and Chair of Audit Committee

Join date May 2019

Blanaid holds the McCann FitzGerald Chair in Corporate Law at Trinity College Dublin. Her research interests include corporate law, corporate governance, financial services law and takeover law and she has published extensively in these areas.

Blanaid is the Irish representative on the OECD Corporate Governance Committee. She is a member of the European Securities and Markets Authority Takeover Bids Network and the European Securities and Markets Authority Securities and Markets Stakeholder Group. She also serves as a Vice President of the Academic Board of the European Banking Institute in Frankfurt. Blanaid works with the Irish Takeover Panel and was a member of the Irish Central Bank Commission (2010-2018). Previously, she was also a member of the European Commission’s Informal Expert Group on Company Law (2014-2018) and Reflection Group on the Future of EU Company Law (2010-2011).

Jane Howard |  CEO, Ulster Bank   |  Join date May 2019

Jane Howard

CEO, Ulster Bank

Join date May 2019

Jane Howard has worked in the financial services industry for more than 37 years. She has operated at Executive level for the last 14 years in risk management, and leading large scale operations and customer facing businesses.

Jane’s previous role, to August 2018, was that of Managing Director, Personal Banking for RBS, one of the largest UK Banks. Under Jane’s four year leadership, Personal Banking implemented a Financial Health check for customers, reshaped the network so that customers have more physical and digital ways to bank than ever before and launched a professional development programme to enable customer-facing colleagues achieve an externally recognised Professional Banking Certificate. In August 2018, Jane was appointed to CEO, Ulster Bank DAC commencing in role early September 2018. Jane is a certified Bank Director from the Institute of Banking (Dublin) and also holds a degree in Banking and a compliance diploma. Jane is a fellow of the Chartered Banker Institute in Scotland.

Padraic Kissane   |  Padraic Kissane Financial Services   |  Join date May 2019

Padraic Kissane

Padraic Kissane Financial Services

Join date May 2019

Padraic has over 30 years in the Financial Services Industry with extensive knowledge and experience in all areas of Financial Services. A member of ‘Brokers Ireland’, Padraic Kissane Financial Services is regulated by the Central Bank of Ireland.

Padraic is one of the foremost experts on Tracker Matters in Ireland and has been heavily involved in what has become known as ‘The Tracker Debacle’. He was the first to recognise the enormity of the problem through his investigation work on behalf of customers. Padraic has worked tirelessly to get the matter properly investigated. Padraic has appeared on many media forums as well as having made presentations to the Oireachtas Finance Committee on a number of occasions in relation to the Tracker Investigation.

board Ger Mitchell

Ger Mitchell  |  Join date May 2019

Group HR Director, Permanent TSB, Chair of the Remuneration Committee

Ger Mitchell

Group HR Director, Permanent TSB, Chair of the Remuneration Committee

Join date May 2019

Ger joined the Branch Banking division of the Dublin Savings Bank in 1993 and in the following years held a variety of roles across Branch Banking, Intermediary development, Regional General Management.

Ger was appointed to the Permanent TSB Group Executive Committee (ExCo) in late 2012 as Group Lending & Insurance Director. In 2015, following the successful IPO of Permanent TSB, he was selected by the Group Board to lead the Mortgage Product Review Group. In 2017, Ger was appointed Chief Human Resources Officer and has since led the restructure of the HR function, the refresh of the HR Strategy and the establishment of the Bank wide culture programme. Ger chairs a number of group committees; Corporate Social Responsibility; Security Crisis Management and the Organisational Culture Programme. Ger is a Certified Bank Director (IOB/UCD 2016) and, along with a number of other General Management & Finance qualifications, he completed a Business Masters (MSC) through UCC/IMI (2014) specialising in Strategic HRM and Business Strategy & Innovation.

board Lavinia Morris

Lavinia Morris  |  Chief Operations Officer, KBC Bank Ireland |  Join date September 2019

Lavinia Morris

Chief Operations Officer, KBC Bank Ireland

Join date September 2019

Lavinia was appointed Chief Operations Officer at KBC Bank Ireland in September 2019. Prior to this, Lavinia acted as Senior Vice President of Information and Technology at SMBC Aviation Capital, one of the world’s largest aircraft leasing companies.

Before joining SMBC in 2014, Lavinia held various senior Technology and Operations positions in Friends First Group, Fujitsu Consulting and AIB. Lavinia is actively involved in the technology industry in Ireland, serving as a member for the Technology Ireland ICT SkillNet Innovation Forum Expert Group, Committee Member of the NSAI Blockchain International Standards Committee as well as Blockchain Ireland, and former Chair of the Cloud Computing Working Group of the Irish Internet Association.

Robert Mulhall
Robert Mulhall  |  Join date May 2019

Managing Director, AIB UK

Robert Mulhall

Managing Director, AIB UK

Join date May 2019

Robert’s career in AIB has spanned almost 25 years, covering a variety of roles up to senior executive management level in areas including Retail and Commercial Banking, Digital Channels Innovation, Retail Banking Distribution, Customer Relationship Management, Business Intelligence, Strategic Marketing and Development, Sales Management and Operations. 

In addition to Robert’s current role, he is also the bank-wide sponsor for Diversity and Inclusion, as well as Culture, within AIB. Prior to being appointed of Managing Director, AIB UK, Robert was AIB’s Managing Director of Consumer Banking in the Republic of Ireland.

Coupled with his AIB Career, Robert also held the position of Managing Director, Distribution & Marketing Consulting and Financial Services with Accenture in North America from 2013 to 2015, during which time he brought his industry experience and subject matter expertise to build a growing consulting practice in the fast-moving and innovative areas of Financial Services. Robert holds a BSc degree in Applied Physics, an MA in Finance and is also QFA and CFA qualified.

Board Member John O'Connell

John O’Connell   |  Join date July 2020

General Secretary, Financial Services Union
John O’Connell
General Secretary, Financial Services Union

Join date July 2020

John is the General Secretary of the Financial Services Union with members across Republic of Ireland, Northern Ireland and the UK in the Finance sector. John joined the Financial Services Union in September 2019 having worked in the organisation 20 years previously.

John has extensive senior management practice incorporating areas including Human Resource Management, Industrial Relations and Operations with over 30 years’ experience in Ireland, Europe and the Middle East in the Communication, Finance, Aviation and Health Sectors. A qualified mediator, John also holds a Masters in Management Practice and qualifications in Industrial Relations and Social Studies.

John has a background in delivering change and holds a unique perspective having worked in both representative and managerial roles. He is committed to delivering cultural change in banking on behalf of all stakeholders.

John is a keen follower of all sport and in particular Tipperary hurling and Munster rugby.

Myles O'Grady
Myles O’Grady   |   Join date April 2021
Group Chief Financial Officer for Bank of Ireland
Myles O’Grady

Group Chief Financial Officer for Bank of Ireland.

Join date April 2021

Myles is Group Chief Financial Officer for Bank of Ireland. Myles has 30 years’ experience as a finance professional with over 25 years in financial services.

Prior to joining the Group he was chief financial officer at D|Res Properties, an Irish homebuilding and property development company. Previously, he was group director of
finance and investor relations at Allied Irish Bank Group plc and Subsidiaries (AIB), an Irish financial services group operating predominantly in the RoI and the UK. He is Fellow of the Chartered Association of Certified Accounts, an INSEAD certified board director and member of the Institute of Directors Ireland.

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Philip O’Leary |  Join date May 2019

Consultant Solicitor, FitzGerald Legal & Advisory, member of the Audit Committee

Philip O’Leary

Consultant Solicitor, FitzGerald Legal & Advisory, member of the Audit Committee

Join date May 2019

Philip is a member of the Law Society of Ireland with experience specialising in Banking and Security and commercial lending and debt advisory.

Philip was appointed by the Minister for Justice and Equality  as Chairperson of the Irish Legal Aid Board for five-year term in 2016 and was appointed by the Minister for Justice and Equality as Chairperson of the Property Services Appeals Board for a term of 4-years, from May 2020. Philip has a long standing and consistent commitment to access to justice issues and to principles of fairness from the consumer perspective. Philip’s qualifications include BCL (Hons) University College Cork (UCC) and LLB (Hons) University College Cork (UCC).

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Sue O’Neill  |  Join date May 2019

Council Member of the Small Firms Association (SFA) and Managing Director of Shellcove (AMC)

Sue O’Neill

Council Member of the Small Firms Association (SFA) and Managing Director of Shellcove (AMC)

Join date May 2019

Sue O’Neill is a Council Member of the Small Firms Association and Managing Director of Shellcove, an Association Management Company (AMC), which she founded in 2004.`

The company offers bespoke management services that help organisations to grow and remain relevant. Shellcove acts as a headquarters or provides individual support solutions which deliver scalability of staff or services. Sue is also a board member of Microfinance Ireland. She holds an MBA from Dublin City University, a Diploma in both Digital Marketing and Print Management and is a graduate of the IMI Business Development Programme.
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Martin Stapleton  |  Treasurer, Irish Farmers’ Association (IFA)   |  Join date May 2019

Martin Stapleton

Treasurer, Irish Farmers’ Association (IFA)

Join date May 2019

Martin Stapleton is a Dairy farmer based in Limerick. Initially involved with Macra from 1997-2001, he joined IFA in 2002. In 2020, he was appointed Association Treasurer and National Returning Officer of the IFA. Until 2019, he was Chair of IFA’s National Farm Business committee.
The Farm Business committee’s roles included developing IFA’s annual pre-budget submission; developed taxation policy proposals for farm businesses; as well as identified measures necessary to support farm investment. Access to credit and the cost of credit are also relevant issues that were dealt with by liaising with the banking sector on behalf of the Association. During his term as Chair, Martin had further developed the IFA’s Debt Support Team, a service for members who have Non-Performing Loans or who are encountering serious credit difficulties.
board Martin McAleese

Dr. Martin McAleese   |  Patron of the Irish Banking Culture Board   |  Join date May 2019

Dr. Martin McAleese

Patron of the Irish Banking Culture Board

Join date May 2019

Dr Martin McAleese holds an honours B.Sc. degree in physics from the Queen’s University of Belfast and B.A., M.A. and B.Dent.Sc. degrees from Trinity College Dublin.

He worked for many years as financial controller and company secretary with a number of Aer Lingus subsidiary companies before qualifying as a dentist and becoming a partner in a large dental practice in Northern Ireland. He is a former independent member of Seanad Eireann. Martin is currently Chancellor and Chair of the Governing Authority of Dublin City University, Chair of the PwC Ireland Public Interest Body, a trustee of the Edwards MacLiammoir Gate Theatre Trust and joint Patron of the 30% Club with his wife Professor Mary McAleese, former President of Ireland.
Candie-Malone

Candie Malone |  Join date May 2019

Office Manager

Candie Malone

Office Manager

Join date May 2019

I started with the IBCB as Office Manager in September 2019. My employment background has been in the Irish SME sector, such as data analytics, engineering and financial services firms, primarily in Office and Account management roles. My Bachelor’s degree is in Cultural Anthropology from University of Louisiana, Lafayette and I am a qualified Accounting Technician (ATI).

Having worked in owner managed small businesses for the entirety of my career, I applied for the role in the IBCB to do something different, something non-profit oriented. I am delighted to be part of an organisation focused on changing things in the banking sector for the better for staff and consumers.

I am a qualified adult literacy tutor through NALA. I enjoy astronomy, animated comedies like Rick and Morty and South Park, as well as reading and baking.

Jade-McDonagh

Jade McDonagh |  Join date May 2019

Head of Bank Staff Policy & Governance

Jade McDonagh

Head of Bank Staff Policy & Governance

Join date May 2019

I joined the IBCB permanently in March 2020, having previously been on secondment from AIB since June 2019. I have more than 16 years’ experience in the Irish banking sector, including tenures at AIB and Bank of Ireland. My broad roles in banking have included: payroll; customer relationship management; product development; credit management; project and change management, and; corporate governance – in my role as Assistant Company Secretary for the AIB Group.

I am also on the Board of Directors of a registered charity, “BITE” – Ballymun Initiative for Third Level Education, the aim of which is to support young people from Ballymun and the wider catchment area to progress to third level education.

My qualifications include a Business Degree from Dublin City University, an advanced Diploma through the Institute of Chartered Secretaries and Administrators (“ICSA”), in London; and several professional Diplomas from the Institute of Bankers in Ireland, including their recent Culture and Ethics qualification.

As I worked in customer-facing roles for most of my career and having been a bank employee myself for a long time, I am very passionate about the task which lies ahead for the Irish Banking Culture Board. I am excited to be part of the team and feel lucky to be in a position which provides us with an opportunity to make a real difference for customers and staff.

Outside of work, my biggest passion is travel! Something I will never take for granted again after the events of 2020!

Jennifer-Hughes

Jennifer Hughes   |  Join date May 2019

Head of Customer Policy

Jennifer Hughes

Head of Customer Policy

Join date May 2019

I joined the IBCB in March 2020.  Prior to this I was Head of Customer Care with Ulster Bank. I joined Ulster Bank in 2008 and worked in Commercial and SME Banking before taking up my role in Customer Care.  Prior to this, I was Director of Customer and Commercial Operations with Accenture Dublin for several years and worked in Ireland and internationally in multi-national service organisations.

I believe strongly in customer service excellence and the importance of building long-term valued relationships between customers and organisations.  I am excited to join the IBCB and work with our member banks to transform banking culture in Ireland and contribute to restoring trust in our industry. 

I have a Masters in Business Practice from UCC and Bachelors in European Studies from TCD.  I am a Prince 2 qualified project manager and Lean/ Six Sigma practitioner.  I am an executive coach, with additional qualifications in psychometric testing and NLP. 

In my free time, I am very proud to be a Special Olympics Ireland volunteer and swimming coach.

Linda Ayres   |  Join date October 2018

Senior Policy Manager

Linda Ayres

Senior Policy Manager

Join date May 2019

I have worked in financial services since 2001, with roles primarily focussed on cultural change since 2016. I worked across a range of roles from operations, learning and development, programme management, governance, executive coaching, and cultural and behavioural change.

I have worked in the IBCB on secondment from Ulster Bank since October 2018 and joined the team permanently in May 2020. I successfully managed the programme plan for the establishment of the IBCB in April 2019 and have since led elements of our work programme.

I have a Bachelor’s Degree in Management and Law from Dublin Institute of Technology and last year I completed the Certificate in Consumer Protection Risk, Culture and Ethical Behaviours through the Institute of Banking in Ireland. I am currently completing the Diploma in Organisational Behaviour with the IMI.

I am passionate about influencing and driving cultural and behavioural change and am very keen to continue with the progress made to date, in order to positively impact the cultural change within our five member banks and to make banking in Ireland trustworthy again.

In my other role I’m also a Mom to two young children, Kayla and Nathan, and together with my husband we really enjoy camping together.

Dr. Samuele Scomparin   |  Join date May 2019

Public Policy Manager

Dr Samuele Scomparin

Public Policy Manager

Join date May 2019

I started with the IBCB in late March 2020, leaving my role as Public Policy Associate Manager in Facebook to join the IBCB. I have previously worked in Twitter as their Legal Advertising Policy domain specialist and Google as a Policy Enforcement associate.

I hold a PhD in International Business Law from Padua University and my thesis topic was Irish Financial Bailout: The National Recovery Plan 2011-14. I am fluent in Italian and English, with a knowledge of French and Spanish.

I have a long-lasting passion for art and music and hold a Conservatory Degree in Experimental Composition and Piano performances.